Gilman Stuart C. The Ethics Challenge in Public Service. A Problem-Solving Guide

Gilman Stuart C. The Ethics Challenge in Public Service. A Problem-Solving Guide

This thoroughly revised and updated third edition of The Ethics Challenge in Public Service is the classic ethics text used in public management programs nationwide. The book serves as a valuable resource for public managers who work in a world that presents numerous ethical challenges every day. It is filled with a wealth of practical tools and strategies that public managers can use when making ethical choices in the ambiguous and pressured world of public service. The book also contains new material on topics such as social networking, the use of apology, ethics as applied to public policy, working with elected officials, and more. «The Ethics Challenge in Public Service, now in its third edition, continues to be simply indispensable for teaching public service ethics. Thoroughly updated to encompass the latest developments in the field, this new edition adds both a companion website and an instructor's website, further enhancing its value for both students and faculty.» —Guy B. Adams, Harry S. Truman School of Public Affairs, University of Missouri «If you want to know about ethical decision making in public service, this is the book to read.» —Patricia J. Harned, president, Ethics Resource Center «This book cuts through the rhetoric and the partisanship right to the heart of ethics in the public service; here is a smooth blend of how and why.» —Carole L. Jurkiewicz, Woman's Hospital Distinguished Professor of Healthcare Management, John W. Dupuy Endowed Professor, Louisiana State University

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Martin Cole Unlocking Public Value. A New Model For Achieving High Performance In Public Service Organizations

Martin Cole Unlocking Public Value. A New Model For Achieving High Performance In Public Service Organizations

A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery. Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.

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David Clairmont A. Moral Struggle and Religious Ethics. On the Person as Classic in Comparative Theological Contexts

David Clairmont A. Moral Struggle and Religious Ethics. On the Person as Classic in Comparative Theological Contexts

Moral Struggle and Religious Ethics offers a comparative discussion of the challenges of living a moral religious life. This is illustrated with a study of two key thinkers, Bonaventure and Buddhaghosa, who influenced the development of moral thinking in Christianity and Buddhism respectively. Provides an important and original contribution to the comparative study and practice of religious ethics Moves away from a comparison of theories by discussing the shared human problem of moral weakness Offers an fresh approach with a comparison of the understanding of the problem of moral weakness between the two key thinkers, Bonaventure and Buddhaghosa Written by a highly respected academic in the dynamic and fast-growing field of comparative religious ethics

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Ben Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience

Ben Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience

A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.

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Christine M. Piotrowski Problem Solving and Critical Thinking for Designers

Christine M. Piotrowski Problem Solving and Critical Thinking for Designers

The essential guide to decision making and problem solving for the interior designer The interior design profession requires effective problem solving and critical thinking, as they impact all phases of the design project and most work activities of the interior designer. Whether you are a student or professional designer, much of what you do involves these skills. Although most of us do not even think about what we do in terms of these activities, they are a constant part of design. They are also skills that must be performed successfully outside a professional career. Improving these skills makes you a more sought-after employee and designer, effective business owner, and fulfilled individual. Problem Solving and Critical Thinking for Designers will put the reader on the correct path to a solutions-oriented practice. Using her trademark accessible and conversational approach, Christine Piotrowski guides readers through the process of how the working designer solves problems and makes decisions. Some of the topics she discusses are: Design process Communication Asking questions Problem definition and analysis Decision-making process Negotiation Working with others Ethical decision making This book also features real-life scenarios and design problems that guide the reader toward making correct decisions in real-life situations.

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Frances Thompson McBroom The Algebra Teacher's Activity-a-Day, Grades 6-12. Over 180 Quick Challenges for Developing Math and Problem-Solving Skills

Frances Thompson McBroom The Algebra Teacher's Activity-a-Day, Grades 6-12. Over 180 Quick Challenges for Developing Math and Problem-Solving Skills

Fun-filled math problems that put the emphasis on problem-solving strategies and reasoning The Algebra Teacher's Activity-a-Day offers activities for test prep, warm-ups, down time, homework, or just for fun. These unique activities are correlated with national math education standards and emphasize problem-solving strategies and logical reasoning skills. In many of the activities, students are encouraged to communicate their different approaches to other students in the class. Filled with dozens of quick and fun algebra activities that can be used inside and outside the classroom Designed to help students practice problem-solving and algebra skills The activities address a wide range of topics, skills, and ability levels, so teachers can choose whichever best suit the students' needs.

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Joseph Bonem M. Problem Solving for Process Operators and Specialists

Joseph Bonem M. Problem Solving for Process Operators and Specialists

This book provides methods to train process operators to solve challenging problems. The book is split into two parts. The first part consists of two parts; first developing a daily monitoring system and second providing a structured 5 step problem solving approach that combines cause and effect problem solving thinking with the formulation of theoretically correct hypotheses. The 5 step approach emphasizes the classical problem solving approach (defining the sequence of events) with the addition of the steps of formulating a theoretically correct working hypothesis, providing a means to test the hypothesis, and providing a foolproof means to eliminate the problem. The initial part of the book focuses on defining the problem that must be solved and obtaining the location, time and quantity based specifications of the problem. This part of the book also presents techniques to find and define problems at an early point before they progress to the critical level. The second part of the book deals with the utilization of fundamental chemical engineering skills to develop a technically correct working hypothesis that is the key to successful problem solving. The primary emphasis is on simple pragmatic calculation techniques that are theoretically correct. It is believed that any operator can perform these calculations if he is provided the correct prototype. Throughout the book, the theory behind each pragmatic calculation technique is explained in understandable terms prior to presenting the author's approach. These techniques have been developed by the author in 50+ years of industrial experience. The book includes many sample problems and examples of real world problem solving. Using these techniques, theoretically correct working hypotheses can be developed in an expedient fashion.

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Lilly Haines-Gadd TRIZ For Dummies

Lilly Haines-Gadd TRIZ For Dummies

Use TRIZ to unlock creative problem solving Are you new to TRIZ and looking for an easy-to-follow guide on how you can use it to enhance your company's creativity, innovation and problem-solving abilities? Look no further! Written in plain English and packed with tons of accessible and easy-to-follow instruction, TRIZ For Dummies shows you how to use this powerful toolkit to discover all the ways of solving a problem, uncover new concepts and identify previously unseen routes for new product development. An international science that relies on the study of patterns in problems and solutions, TRIZ offers a powerful problem-solving and creativity-generating solution for companies looking to promote innovation, especially in the face of having to do more with less. Inside, you'll find out how to successfully apply this problem-solving toolkit to benefit from the experience of the whole world—not just the spontaneous and occasional creativity of individuals or groups of engineers with an organisation. Learn to think like a genius with TRIZ Discover the benefits of TRIZ as a tool for businesses Find fun and simple exercises for putting TRIZ into practise Benefit from industry examples of where TRIZ has worked—and how With the help of TRIZ For Dummies, you'll get the skills needed to see the wood for the trees and solve complex problems with creativity, ingenuity and innovation.

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Denis Collins Essentials of Business Ethics. Creating an Organization of High Integrity and Superior Performance

Denis Collins Essentials of Business Ethics. Creating an Organization of High Integrity and Superior Performance

The essential guide to creating an organization ofhigh integrity and superior performance With the high-profile corporate scandals that have taken place in recent years, corporate ethics are more important to a business than ever before. The failure of ethical leadership in an organization is very destructive-it demoralizes the workforce, breeds public distrust, and ultimately results in organizational decay. Based on more than two decades of consulting, teaching, and research, Denis Collins's Essentials of Business Ethics is designed with appreciation for your demanding professional obligations, with easy-to-find, at-your-fingertips information. Its nuts-and-bolts presentation provides you with practical «how-to» examples and best practices on every area of managing ethics inside your organization in a handy, concise format. This brief yet powerful guide presents executives and leaders with timely discussion on: Human nature and unethical behavior in organizations Determining the ethics of job candidates The differences between a Code of Ethics and a Code of Conduct The best practices for managing diversity Using Management-by-Objectives to establish work goals that encourage ethical behavior Performance appraisals that reward ethical behaviors Aligning community outreach with the company's mission and assets Handling the environmental change process How to manage three internal communication mechanisms for employees to report potentially unethical or illegal behaviors: an Ethics & Compliance Office, Ombudsman, and Ethics Hotlines Providing a five-step ethics job-screen process and an ethical decision-making framework, as well as guidelines for conducting a variety of business ethics workshops, Essentials of Business Ethics is the only guide you will need containing all the relevant facts on business ethics, all in one place.

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