Thomas Duening N. Essentials of Business Process Outsourcing

Thomas Duening N. Essentials of Business Process Outsourcing

This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies. * Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Shows managers how a BPO strategy can save the company money and create jobs domestically. * Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.

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Douglas Brown The Black Book of Outsourcing. How to Manage the Changes, Challenges, and Opportunities

Douglas Brown The Black Book of Outsourcing. How to Manage the Changes, Challenges, and Opportunities

Revised for 2009 and beyond, The Black Book of Outsourcing is a comprehensive guide and directory for the evolving field of outsourcing, including expert advice on how to operate an outsourcing program. Valuable governance checklists, offshoring insights, best practices and one-of-kind resources are featured in this bible of the outsourcing industry. First published in 2005, this topical, bestselling manual explores the evolution of both outsourcing buyers and suppliers. Outsourcing and research gurus Douglas Brown and Scott Wilson chart a course of advice for business leaders charged with managing sourcing initiatives, present a wealth of opportunities for job seekers, and offer insights for entrepreneurial thinkers and investors worldwide

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Reginald Yu-Lee Tomas Essentials of Capacity Management

Reginald Yu-Lee Tomas Essentials of Capacity Management

ESSENTIALS OF CAPACITY MANAGEMENT Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in capacity management. «Proper capacity management is the driving force behind outstanding corporate performance. Essentials of Capacity Management clearly describes its impact on operations, as well as how to use measurement systems and process analysis to enhance capacity usage. This is a solid foundation in capacity management for the business professional!» —Steve Bragg, Author «Although capacity management is a fundamental concern, it-like many other fundamentals-is often scanted. In fact, there's little that's more important to most companies than their ability to manage their capacity, which is simply the ability to do work. Essentials of Capacity Management does a great job of giving a quick, yet thorough, overview of the many considerations involved.» —Barry J. Brinker, Editor, Guide to Cost Management (John Wiley & Sons) «This book does an excellent job of relating processes to capacity. Managers and executives will better understand that managing the effectiveness and efficiency of processes reduces the amount of capacity required, thus providing an opportunity to reduce costs while improving process quality and reducing process time. It shows the relationship of capacity to demand on downstream processes. It shows that process flexibility reduces required capacity.» —John Antos, President, Value Creation Group, Inc. The Wiley Essentials Series-because the business world is always changing…and so should you.

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David Montague A. Essentials of Online payment Security and Fraud Prevention

David Montague A. Essentials of Online payment Security and Fraud Prevention

Essential guidance for preventing fraud in the card-not-present (CNP) space This book focuses on the prevention of fraud for the card-not-present transaction. The payment process, fraud schemes, and fraud techniques will all focus on these types of transactions ahead. Reveals the top 45 fraud prevention techniques Uniquely focuses on eCommerce fraud essentials Provides the basic concepts around CNP payments and the ways fraud is perpetrated If you do business online, you know fraud is a part of doing business. Essentials of On-line Payment Security and Fraud Prevention equips you to prevent fraud in the CNP space.

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Business Essentials [with CD(x1)]

Business Essentials [with CD(x1)]

Business Essentials is a basic skills-based book offering effective language practice for students of business. The 15 units cover a wide range of topics from the world of work, from telephone calls to job applications. Business Essentials gives students the basic language and communication skills that they need at work. • 15 work-related topics; • Clear presentation of subject-specific vocabulary; • Simple, authentic texts and diagrams; • Regular listening exercises; • Focus on useful language; • Glossary of relevant vocabulary; • Integrated workbook. PLUS Audio CD containing recordings of real-life business situations. PLUS Online Extra activities downloadable from www.helblinglanguages.com/essentials

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Mary Schaeffer S. Essentials of Accounts Payable

Mary Schaeffer S. Essentials of Accounts Payable

ESSENTIALS OF ACCOUNTS PAYABLE Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in accounts payable. «A real-world approach, with great insights and practical wisdom on all aspects of the accounts payable process. Essentials of Accounts Payable provides accounts payable professionals with a framework for action in a rapidly changing environment.» -Tom Nichols, Division Manager, Accounts Payable Operations, AT&T «Mary Schaeffer has combined her considerable knowledge of the accounts payable process with the learning and benchmark statistics from top companies to produce a world-class guide to the AP process. Without Mary Schaeffer, and IOMA, AP would still be a neglected financial process without any formal reading to explain the complexities of a process that most companies think is simply paying the bills. This book is a must-read for anyone working in, directing, or managing AP operations, both seasoned professionals and those new to the process.» -Linda Sawyer Sisko, Programs Manager, Cisco Systems, Inc. «This book does an excellent job of explaining the often complicated basics of the accounts payable functions. It provides a quick snapshot for busy executives who need to know how an accounts payable department should run. It is an excellent update for those executives who need to keep up to date on numerous issues that affect this rapidly evolving profession.» -Adrienne Glasgow, Chief Financial Officer, American Red Cross in Greater New York The Wiley Essentials Series-because the business world is always changing…and so should you.

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Michael Gilliland The Business Forecasting Deal. Exposing Myths, Eliminating Bad Practices, Providing Practical Solutions

Michael Gilliland The Business Forecasting Deal. Exposing Myths, Eliminating Bad Practices, Providing Practical Solutions

Practical-nontechnical-solutions to the problems of business forecasting Written in a nontechnical style, this book provides practical solutions to common business forecasting problems, showing you how to think about business forecasting in the context of uncertainty, randomness and process performance. Addresses the philosophical foundations of forecasting Raises awareness of fundamental issues usually overlooked in pursuit of the perfect forecast Introduces a new way to think about business forecasting, focusing on process efficiency and the elimination of worst practices Provides practical approaches for the non-statistical problems forecasters face Illustrates Forecast Value Added (FVA) Analysis for identifying waste in the forecasting process Couched in the context of uncertainty, randomness, and process performance, this book offers new, innovative ideas for resolving your business forecasting problems.

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Deborah Dilley K. Essentials of Banking

Deborah Dilley K. Essentials of Banking

The essential guide for finance professionals in all industries for quick answers to banking questions, Essentials of Banking provides a nuts and bolts presentation explaining the regulatory, business, and people facts of the business of banking in a handy, concise format. It is the only guide you will need containing all the relevant facts of banking, all in one place.

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Denis Collins Essentials of Business Ethics. Creating an Organization of High Integrity and Superior Performance

Denis Collins Essentials of Business Ethics. Creating an Organization of High Integrity and Superior Performance

The essential guide to creating an organization ofhigh integrity and superior performance With the high-profile corporate scandals that have taken place in recent years, corporate ethics are more important to a business than ever before. The failure of ethical leadership in an organization is very destructive-it demoralizes the workforce, breeds public distrust, and ultimately results in organizational decay. Based on more than two decades of consulting, teaching, and research, Denis Collins's Essentials of Business Ethics is designed with appreciation for your demanding professional obligations, with easy-to-find, at-your-fingertips information. Its nuts-and-bolts presentation provides you with practical «how-to» examples and best practices on every area of managing ethics inside your organization in a handy, concise format. This brief yet powerful guide presents executives and leaders with timely discussion on: Human nature and unethical behavior in organizations Determining the ethics of job candidates The differences between a Code of Ethics and a Code of Conduct The best practices for managing diversity Using Management-by-Objectives to establish work goals that encourage ethical behavior Performance appraisals that reward ethical behaviors Aligning community outreach with the company's mission and assets Handling the environmental change process How to manage three internal communication mechanisms for employees to report potentially unethical or illegal behaviors: an Ethics & Compliance Office, Ombudsman, and Ethics Hotlines Providing a five-step ethics job-screen process and an ethical decision-making framework, as well as guidelines for conducting a variety of business ethics workshops, Essentials of Business Ethics is the only guide you will need containing all the relevant facts on business ethics, all in one place.

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